Miva have over-charged me for PPC.
I was a Miva (espotting) customer. They were charging me for more clicks than they were actually delivering.
My advice is: DO NOT WASTE YOUR TIME WITH MIVA.
I have sent several emails requesting a refund. They have refused them all.
I have a system that records where customers are coming from. I also use Google and Overture (Yahoo), my statistics for these companies consistently show that I have more visits than they charge me for. This is because their software filters out multiple clicks from the same person - where-as my software simply counts visits. Miva (in contrast) delivered LESS traffic than they charged me for.
It is not worth my time to mount a legal case against them on my own - however if you find yourself in a similar situation we could organise a class action. Just send an email to miva@is-crap.com and it will be forwarded to me. I'm sick and tired of large companies bullying their smaller customers.
If you are already a Miva customer - check your statistics. If you don't have anyway to check them, I suggest you find a way. If you are thinking of signing up with them ... think twice. And DO NOT sign up unless you have a way to check their billing.
Note to MIVA executives ... in case you were wondering who has been dealing with my claim and who has been so inflexible that I have been forced to take this action ... Sara Tebelius is the person to talk to.
STOP THE PRESS
I have now received two threatening letters from Mark Earles who claims to be the Associate Corporate Counsel for MIVA Inc.
How's that for customer service? You have a legitimate complaint which they refuse to investigate, and when you try to warn others of this problem they threaten you with "all available legal and equitable remedies against you including, but not limited to, any damages and attorneys fees incurred in ensuring that your actions do not continue."
It seems that appearing to be a big fat corporate bully, is of no concern to these people. With that kind of attitude I would not expect them to be in business for much longer ... another reason not to waste your time with them.
Further note to MIVA executives ... are you sure you have the right staff? So far your company is coming across as if it is being run by petulant teenagers. Every step you take makes you look worse. This whole issue could have been resolved months ago simply by refunding the overcharge - which is probably less than your lunch bill.